Privacy Policy
Last Updated: August 8, 2026
At Sol By Sona, we respect your privacy.
When you shop with us, you trust us with information that helps us provide our services. This Privacy Policy explains what information we collect, why we need it, how we use it, and the choices available to you.
We've kept this policy as simple and transparent as possible because your personal information is yours, and you deserve to know how it is being used.
1. Who We Are
Sol By Sona is an online jewellery brand serving customers in India.
For the purposes of this Privacy Policy, "Sol By Sona", "we", "us", and "our" refer to Sol By Sona.
Our website is: solbysona.com
2. Information We Collect
Depending on how you use our website, we may collect the following information.
Account Information
When you create an account using Google Sign-In, we may receive information associated with your Google account, such as:
- Name
- Email address
- Google account identifier
- Profile information made available through the authentication process
We use this information to create and maintain your Sol By Sona account.
Delivery Information
When you place an order, we need information required to deliver it to you, including:
- Recipient name
- Phone number
- Address
- City
- State
- Postal code
- Country
This information is used to process and deliver your order.
Order Information
When you place an order, we retain information associated with the purchase, such as:
- Products purchased
- Selected variants
- Quantity
- Product and variant information
- Order number
- Order date
- Order status
- Order amounts
- Shipping information
Some order information is retained as part of the historical record of your purchase.
Payment Information
Payments are processed through our designated payment provider.
We may receive and store information necessary to identify and record a payment, such as:
- Payment provider
- Payment reference
- Payment status
- Payment amount
- Payment date
We do not need your card PIN, banking password, or OTP to process your order, and you should never share such information with us.
Your payment provider may collect and process additional payment information according to its own privacy policy.
Wishlist & Cart Information
If you are signed in, we may store information about products and variants you:
- Add to your cart
- Save to your wishlist
This allows us to provide these features across your account.
Reviews
If you submit a product review, we may store information associated with your review, including:
- Rating
- Review title
- Review content
- Product/variant reviewed
- Your customer account
- Related verified purchase information
Reviews may be displayed publicly on the relevant product page.
3. Why We Use Your Information
We use your information only where it is needed to operate and improve Sol By Sona.
This may include:
- Creating and managing your account
- Processing your orders
- Processing payments
- Delivering your purchases
- Providing customer support
- Managing your cart and wishlist
- Maintaining your order history
- Verifying purchases for product reviews
- Preventing fraud and misuse
- Maintaining website security
- Improving our website and services
- Complying with applicable legal obligations
We do not collect personal information simply because we can. We aim to collect and use information that is relevant to the service we are providing.
4. How We Use Google Sign-In
We use Google Sign-In to authenticate customers.
When you choose to sign in with Google, Google provides certain account information to us as part of the authentication process.
We use that information to:
- Identify your Sol By Sona account
- Create or maintain your customer profile
- Authenticate your account
- Provide account-based features
Your use of Google Sign-In is also subject to Google's applicable policies and terms.
5. How We Share Your Information
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate Sol By Sona.
Depending on the service, these may include providers involved in:
- Google authentication
- Payment processing
- Website hosting and infrastructure
- Content delivery
- Analytics
- Shipping and delivery
- Other services necessary to operate the website
We share only the information reasonably required for the relevant service.
For example, a courier or delivery partner may need your name, phone number, and delivery address to deliver your order.
6. Payment Providers
When you make a payment, your payment may be processed by a third-party payment provider.
The payment provider may collect payment information directly and process it according to its own privacy policy and security practices.
Sol By Sona does not store your full card number, card PIN, banking password, or OTP.
7. Shipping & Delivery Information
We use your delivery information to fulfil your order.
This may involve sharing relevant information with:
- Shipping partners
- Courier companies
- Delivery service providers
The information shared is limited to what is reasonably necessary to deliver your order.
Please refer to our Shipping & Delivery page for details about delivery.
8. Cookies & Similar Technologies
Our website may use cookies or similar technologies to help the website function correctly and understand how customers use it.
These technologies may be used for purposes such as:
- Maintaining website functionality
- Remembering necessary session information
- Understanding website usage
- Improving website performance
- Measuring website traffic
Where applicable, we will provide appropriate choices or information regarding non-essential cookies and similar technologies.
9. Analytics
We may use analytics tools to understand how visitors use our website.
Analytics may help us understand things such as:
- Which pages are visited
- How customers navigate the website
- Website performance
- General usage patterns
This helps us improve the Sol By Sona experience.
Analytics providers may process information according to their own applicable privacy policies.
10. Data Security
We take reasonable steps to protect the information we hold.
Depending on the type of information and the system involved, safeguards may include:
- Access controls
- Authentication
- Secure transmission
- Restricted database access
- Infrastructure security
- Appropriate technical safeguards
However, no internet service or electronic storage system can be guaranteed to be completely secure.
If we become aware of a security incident affecting your personal information, we will take appropriate steps as required by applicable law.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing our services
- Maintaining your account
- Maintaining purchase records
- Handling customer support
- Meeting legal or regulatory requirements
- Resolving disputes
- Preventing fraud or misuse
Different types of information may therefore be retained for different periods.
We do not promise that deleting an account will immediately erase every record associated with a past transaction where we are required or reasonably permitted to retain that information.
12. Your Account & Personal Information
Where available through your account, you may be able to review or update certain information.
You may also contact us if you believe information associated with your account is inaccurate.
We will take reasonable steps to verify requests before making changes to personal information.
13. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including rights to:
- Request information about how your personal data is being used
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise a privacy-related complaint
Some information may need to be retained where required for legal, security, accounting, transaction, or other legitimate purposes.
The exact rights available to you may depend on applicable law and the circumstances of the processing.
14. Withdrawing Consent
Where we process personal information based on your consent, you may request to withdraw that consent.
Withdrawing consent does not affect processing that was already carried out lawfully before the withdrawal.
In some cases, withdrawing consent may mean that we cannot continue providing a particular service or feature.
We will explain the consequences where relevant.
15. Children's Privacy
Sol By Sona is intended for general consumers and is not designed specifically to collect personal information from children.
If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the situation and take appropriate action.
16. Third-Party Websites & Services
Our website may contain links to or integrations with third-party services.
If you follow a link or interact with a third-party service, that service may have its own privacy policy and terms.
We encourage you to review the privacy practices of third-party services before providing them with personal information.
17. Changes to This Privacy Policy
As Sol By Sona grows, our website, services, and legal requirements may change.
We may therefore update this Privacy Policy from time to time.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this page periodically.
18. Contact Us
If you have a question about your personal information or this Privacy Policy, please contact us.
Email: support@solbysona.com
We'm happy to help you understand how your information is handled.
19. A Note From Us
We know privacy policies can feel complicated.
Our simple approach is this:
We collect the information we need to provide our services, we use it responsibly, and we don't sell your personal information.
If you're ever unsure about something, just ask us.
Your trust matters to us. 🤍