Shipping & Delivery

Shipping Across India

We currently deliver across India. Every Sol By Sona order is carefully packed and prepared for dispatch so your jewellery can make its way to you safely.

Order Processing & Dispatch

• All orders are normally dispatched within the next business day after the order is confirmed.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive the available shipping and tracking information so you can follow its journey.

Delivery Time

Delivery times depend on your location and the courier network serving your area.

After your order has been dispatched, the usual delivery time is:

• Metropolitan cities: 2–5 working days
• Remote and other locations: 5–7 working days

These are estimated delivery times and may occasionally vary due to circumstances beyond our control.

Shipping Charges

• Shipping charges may apply depending on the order value and delivery location.
• Free shipping is available on orders of ₹899 or above.
• For orders below ₹899, the applicable shipping charge will be shown during checkout before you place your order.

Please Make Sure Someone Is Available

• Please make sure that you or someone you trust is available to receive the package at the delivery address.
• If a delivery attempt is unsuccessful because no one is available, the courier may make another attempt according to their delivery process.
• If an order is eventually returned to origin because the customer was unavailable, unreachable, or unable to receive the package, any cost involved in reshipping the order will need to be borne by the customer.
• We will always do our best to help coordinate the next steps with you.

Refused or Unsuccessful Delivery

• All orders placed with Sol By Sona are prepaid.
• Once your order has been dispatched, please make sure that you or someone you trust is available to receive the package.
• If a customer refuses delivery, remains unavailable or unreachable after delivery attempts, or otherwise prevents the courier from completing the delivery, the package may be returned to us as Return to Origin (RTO).
• In such cases, the order will not be treated as a cancellation initiated by Sol By Sona. No refund will be issued solely because the customer refused or was unavailable to receive the delivery, subject to applicable law and our Return & Refund Policy.
• If you would like the order to be shipped again after it has been returned to us, we will be happy to assist where possible. Any applicable re-shipping charges will need to be paid by the customer before the order is dispatched again.
• We encourage you to keep your phone available and coordinate with the courier when necessary so that your order can reach you without unnecessary delays.

Your Delivery Address

• Please carefully check your shipping address, phone number, and other delivery details before placing your order.
• Sol By Sona cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address or incorrect contact information provided by the customer.
• If you notice an error in your address, please contact us as soon as possible. We will do our best to help if the order has not yet been dispatched.

Courier Delays

We work with courier partners to get your order to you as safely and quickly as possible. However, once an order has been handed over to the courier, there may occasionally be delays caused by circumstances such as:

• Weather conditions
• Transportation disruptions
• Operational issues
• Festivals or unusually high shipping volumes
• Remote-area delivery constraints
• Other circumstances outside our reasonable control

While Sol By Sona cannot guarantee that such delays will never occur, we will always be here to help you track your order and assist wherever we can.

Delivery Attempts & Tracking

• Please keep your phone available around the expected delivery period, as the courier may contact you regarding your delivery.
• Tracking information, where available, can be used to follow the progress of your order. Delivery dates provided by the courier are estimates and may change during transit.

If Your Order Arrives Damaged

• If your package appears visibly damaged when delivered, please document the condition of the package and contact us as soon as possible.
• For damaged, incorrect, or missing items, please refer to our Return & Refund Policy or contact our support team at:

  support@solbysona.com