Terms & Conditions

1. About Sol By Sona

Sol By Sona is an online jewellery brand offering minimalist jewellery designed for everyday wear and different occasions.

Our website allows customers to browse products, create accounts, save products to wishlists, add products to carts, and place orders.

2. Using Our Website

You agree to use Sol By Sona responsibly and only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our systems or accounts.
• Interfere with the operation or security of the website.
• Introduce malicious software or harmful code.
• Misuse another customer's account or information.
• Attempt to manipulate website functionality, orders, inventory, payments, or reviews.
• Use our website or its content for unauthorized commercial purposes.

We reserve the right to restrict access where reasonably necessary to protect our customers, business, website, or systems.

3. Customer Accounts

Some features of Sol By Sona require an account.

When creating or using an account:

• You are responsible for providing accurate information.
• You are responsible for keeping your account information secure.
• You should notify us if you believe your account has been accessed without authorization.
• You must not use another person's account without permission.

We may suspend or restrict an account where there is reasonable evidence of fraudulent, abusive, or unauthorized activity.

4. Product Information

We make reasonable efforts to ensure that the information displayed on our website is accurate.

This includes:

• Product names
• Product descriptions
• Product specifications
• Product images
• Product availability
• Pricing

Images may appear slightly different depending on your screen, device, lighting, or display settings.

We may correct genuine errors in product information when identified.

Nothing in this section limits any rights available to customers under applicable law.

5. Pricing

All prices displayed on Sol By Sona are in Indian Rupees (₹) unless otherwise stated.

We make reasonable efforts to ensure that displayed prices are accurate. If a genuine pricing or listing error is discovered, we will communicate with the affected customer and take appropriate action in accordance with applicable law.

6. Orders

When you place an order, you confirm that the information you provide is accurate.

You are responsible for reviewing your order before completing the purchase.

An order confirmation confirms that we have received your order. Order acceptance and fulfilment remain subject to product availability and successful payment verification.

We may contact you if there is an issue with your order or the information provided.

7. Payments

Payments for Sol By Sona orders are processed through our designated payment service provider.

Payment information may be processed by the relevant payment provider according to its own terms and privacy practices.

Sol By Sona will not ask you to provide sensitive payment credentials such as your card PIN, password, or OTP.

An order is considered successfully paid only after the payment has been successfully verified.

8. Shipping, Delivery, Returns & Refunds

The detailed rules for these matters are maintained separately so that customers can easily find the information they need.

Please refer to:

• Shipping & Delivery — delivery areas, dispatch, delivery estimates, shipping charges, unsuccessful deliveries, and related information.
• Care Instructions — recommendations for maintaining your jewellery.
• Return & Refund — refunds, eligible wrong/damaged product situations, store gift cards, and the opening-video requirement.

These policies form part of the overall terms governing purchases from Sol By Sona.

Where there is a conflict between a general statement in these Terms and a specific policy, the applicable policy should be read together with these Terms and applicable law.

9. Intellectual Property

The Sol By Sona website and its original content are important parts of our brand.

This includes, but is not limited to:

• Sol By Sona name
• Logo
• Brand identity
• Product photographs
• Product videos
• Product imagery
• Graphics
• Illustrations
• Product descriptions
• Written content
• Website design
• Other original creative materials

These materials are owned by or licensed to Sol By Sona and are protected by applicable intellectual-property laws.

You may view and use the website for your personal, non-commercial purposes.

Without our prior written permission, you must not:

• Copy or reproduce our content.
• Download and reuse our product photographs or videos.
• Reuse our logo or brand assets.
• Copy our product descriptions.
• Republish our website content.
• Use our creative assets for another business.
• Use our content in advertisements or commercial listings.
• Reproduce or imitate our website's original creative materials.

If you would like to use Sol By Sona content for another purpose, please contact us first.

10. Customer Reviews & Content

If you submit a review or other content to Sol By Sona:

• It should represent your genuine experience.
• It must not be fraudulent or misleading.
• It must not contain unlawful, abusive, defamatory, or inappropriate material.
• It must not impersonate another person.
• It must not disclose another person's private information without permission.

We may remove content that violates these requirements or applicable law.

11. Promotions & Offers

From time to time, Sol By Sona may offer promotions, discounts, campaigns, or other special offers.

Unless specifically stated otherwise:

• Each promotion may have its own terms.
• Promotions may be subject to availability.
• We may correct genuine errors in promotional information.
• Promotional benefits cannot be claimed outside their stated conditions.

Specific promotional terms will take precedence for that particular promotion where applicable.

12. Third-Party Services

Sol By Sona relies on certain third-party services to operate the website and business.

These may include services for:

• Authentication
• Payment processing
• Hosting and infrastructure
• Content delivery
• Analytics
• Shipping and fulfilment

Third-party services may have their own terms and privacy policies.

Your use of a third-party service may therefore also be subject to that provider's terms.

13. Website Availability

We do our best to keep Sol By Sona available and functioning reliably.

However, we cannot guarantee that the website will always be:

• Available
• Uninterrupted
• Error-free
• Free from technical issues

Temporary interruptions may occur because of maintenance, infrastructure problems, network issues, security events, or circumstances outside our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, Sol By Sona will not be responsible for losses arising from circumstances outside our reasonable control or from a customer's misuse of the website.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

15. Changes to the Website

We may make changes to the website from time to time, including changes to:

• Products
• Features
• Content
• Website functionality
• Availability of services

We may also discontinue or modify features where reasonably necessary.

16. Changes to These Terms

We may update these Terms & Conditions when our website, business, or legal requirements change.

When we make an update, we will change the Last Updated date at the top of this page.

We encourage you to review the Terms periodically.

17. Privacy

Your use of personal information is governed by our Privacy Policy.

The Privacy Policy explains what information we collect, why we use it, how it is handled, and the rights and choices available to you.

Please review the Privacy Policy separately.

18. Governing Law

These Terms are governed by the applicable laws of India, subject to applicable consumer protection and other mandatory laws.

Any dispute will be handled by the courts or authorities having appropriate jurisdiction, subject to applicable law.

19. Contact Us

If you have a question about these Terms or anything related to your experience with Sol By Sona, we'd be happy to hear from you.

Email: support@solbysona.com

We're a small brand, and we'd much rather help you understand something than leave you wondering.